What is the first step when taking a customer's order?

The first step when taking a customer's order is to greet the customer warmly. This initial interaction sets the tone for the entire experience and helps establish a positive rapport. A warm greeting makes customers feel welcomed and valued, creating an inviting atmosphere that encourages them to engage more openly.

Starting with a friendly greeting also demonstrates excellent customer service, which is crucial in the food industry. It allows employees to connect with customers, making them feel comfortable while they decide on their orders. After greeting the customer, the focus can shift to discussing preferences, providing menus, and efficiently taking orders, but the warm greeting is essential to kick off the interaction positively.