How should team members handle their personal devices during their shift?

Team members should only use their personal devices during breaks to maintain focus and productivity while on shift. This practice ensures that employees are dedicated to their tasks, providing excellent service to customers without distractions. Using devices freely or keeping them in hand for quick access could lead to disruptions, reduce workflow efficiency, and compromise customer interactions. Sharing devices among coworkers can also create issues related to personal privacy and device security, making it less practical in a professional setting. By restricting personal device usage to break times, team members can balance personal communications with their responsibilities effectively.