How should Raising Cane's employees handle restaurant downtime?

Handling restaurant downtime effectively is crucial for maintaining smooth operations and ensuring a positive customer experience. The correct choice emphasizes that employees should restock supplies and clean during these periods. This proactive approach not only prepares the restaurant for the next rush of customers but also contributes to an organized and welcoming environment.

Engaging in personal phone calls can distract employees from their responsibilities and result in neglected tasks that directly affect service quality. Taking breaks without tasks may seem relaxing, but it does not address the vital need for cleanliness and readiness, which can lead to inefficiencies when business picks up. While preparing new menu items may be beneficial at times, it usually requires a structured approach, proper timing, and sometimes additional resources or staff, making it less suitable for unplanned downtime.

By focusing on restocking and cleaning, employees ensure that the restaurant operates efficiently, meets health and safety standards, and enhances the overall dining experience for customers.