How often should team members undergo recertification training?

Team members should undergo recertification training annually or as specified by management to ensure that they stay updated on best practices, company policies, and service standards. Recertification is important as it reinforces knowledge and skills, helping to maintain high levels of performance and customer satisfaction. An annual review allows team members to refresh their understanding of procedures and adapt to any changes that may have been implemented within the company or its offerings.

Having a defined timeframe for recertification ensures that the training is both frequent enough to keep information current, while also allowing for flexibility based on management's assessment of training needs. This approach supports continuous improvement and compliance with operational standards, which is crucial in a fast-paced work environment like Raising Cane's.