How does Raising Cane's define exceptional customer service?

Raising Cane's defines exceptional customer service as delivering fast, friendly service accompanied by a smile, and taking the initiative to remember customers' preferences. This approach goes beyond mere transactional interactions; it emphasizes the importance of building a personal connection with customers.

Providing fast and friendly service ensures that customers feel valued and appreciated, while the act of remembering their preferences enhances their overall experience, making it more personalized and memorable. This level of service fosters customer loyalty and satisfaction, which are crucial for a business's success.

Other definitions of service, such as prioritizing speed without personal touch or only assisting customers when prompted, do not align with the ethos of exceptional customer service that Raising Cane's aims to deliver. The focus on a warm interaction and attention to individual preferences creates a welcoming atmosphere that encourages repeat visits.