A crewmember must always be at the ___ to welcome customers.

The correct answer emphasizes the importance of customer engagement at the front counter, which serves as the main point of interaction when customers enter the establishment. By having a crewmember present at the front counter, it ensures that customers receive a warm welcome, immediate assistance, and are guided through the ordering process. This position is essential for creating a positive first impression and enhancing the overall customer experience as they enter the restaurant.

Being at the front counter allows crewmembers to effectively greet guests, take orders, address any questions, and provide a seamless transition into the dining experience. This proactive approach in customer service is crucial for establishing a welcoming atmosphere and fostering customer loyalty.

In contrast, the other locations mentioned do not provide the same level of direct customer interaction and engagement, which is vital in the fast-food industry where first impressions significantly impact customer satisfaction.